At Cypia.shop, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your purchase or if you encounter any issues, we offer the following returns and refunds policy:
1. Return Eligibility
- Condition: We accept returns for used laptops only if they are defective or significantly different from the description provided on our website.
- Timeframe: You have 14 days from the date you receive the product to request a return.
- Original Packaging: The laptop must be returned in its original condition, with all accessories, manuals, and packaging included.
- Non-Returnable Items: Items marked as “Final Sale” or “Clearance” are not eligible for return unless they are defective.
2. How to Request a Return
- Contact Us: Before returning any item, please contact us at [support@cypia.shop] with your order number, the reason for the return, and any supporting information (e.g., photos of defects).
- Return Authorization: Once we approve your return request, we will provide you with instructions on how to send the item back to us. Unauthorized returns will not be accepted.
3. Return Shipping
- Customer Responsibility: You are responsible for the shipping costs associated with returning the item unless the product is defective or we made an error with your order.
- Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.
4. Inspection and Approval
- Inspection: Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria.
- Approval: If the item passes inspection, we will approve your refund.
5. Refund Process
- Method of Refund: Refunds will be issued to the original payment method (credit card, PayPal, etc.).
- Processing Time: Please allow 5-10 business days for the refund to be processed after we have approved your return.
- Partial Refunds: If the laptop is returned in a condition that is not identical to when it was shipped (e.g., missing accessories, signs of wear), we may deduct a restocking fee from your refund.
6. Exchanges
- Defective Items: If you receive a defective or damaged laptop, you may request an exchange for the same model, subject to availability. Contact us within 7 days of receiving the item to arrange an exchange.
- No Direct Exchanges: We do not offer exchanges for non-defective items. If you would like a different product, please return the original item (if eligible) and place a new order.
7. Cancellations
- Order Cancellation: You may cancel your order within 24 hours of placing it, as long as it has not yet been shipped. After this window, the order cannot be canceled, and you will need to follow the return process.
8. Contact Information
If you have any questions about our returns and refunds policy, please contact us at:
- Email: support@cypia.shop
- Phone: +44 7418 602 336
- Address: 13 Freeland Park, Wareham Road, Poole, Dorset